GM Recall InformationAt nearly 30M vehicles, the number of GM recalled vehicles this year is staggering, and the recalls keep coming. If you own a GM vehicle, you need to find out what recalls and service updates have been issued for your car or truck. Any year, any model, any GM brand, you need to do your research and get your vehicle to the dealer for these updates – many involve substantial issues such as airbag failure, electric assist steering failure, fuel leaks and more. Listed below are several sources where reliable GM recall information is available.

How to Find GM Recall Information for My Vehicle

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used car lemon lawYes, used car lemon laws exist! Let’s get that out of the way up front. The misinformation on this issue is commonplace. Actually, rampant is more accurate, but used car owners have legal protections, too. Buyers are often misguided and falsely advised that no lemon law exists for them, but this is patently false. The new vehicle lemon law is only one of many statutes and regulations in place to protect consumers – used vehicle lemon laws are just as effective but not as well known as their new vehicle cousins. Before you buy another car, read below to learn what laws are in place to help you negotiate your best protections before the sale, and to help if you experience trouble afterward. Continue below for the used car lemon law breakdown.

Used Car Lemon Law Breakdown

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Indiana Lemon LawThe Lemon Law exists to help you, the consumer, but myths abound regarding covered products, claim requirements and benefits. This article seeks to dispel common misconceptions and clarify what the lemon law is, and isn’t. Copied below are the Indiana Code sections dealing with the lemon law, along with plain language annotations and section-end summaries to assist those seeking relief. Are you still within the term of protection? Have you provided the dealer with a reasonable opportunity to cure? Can you demand a buyback? What then?

The Indiana Lemon Law simplified

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Jeep Brake RecallChrysler admitted last week that the braking system in its Grand Cherokee and Durango vehicles contains a defect which can allow water to enter the brake booster and “limit the braking ability of a vehicle.” As identified in NHTSA Campaign Number: 14V-154 this recall affects hundreds of thousands of vehicles for 2011 through 2014 model years, but what does it mean for owners considering the lemon law for the Jeep brake recall?

Does the Jeep brake recall mean you now have a lemon?

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File Lemon Law IndianaOnce you meet the criteria for pursuing a lemon law claim and are ready to seek relief, what’s next? Do I fill out a form? Do I write a letter, make a phone call, or do something else? You’re sitting with a stack of repair records from numerous unsuccessful repairs and your vehicle still has the problem. Now you’re ready to take action, but how? Below is an overview of the steps involved in pursuit of a successful award or judgment so you know what to expect during the claims process.

How to File Lemon Law Indiana provides an overview of a successful claim.

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BBB Auto Line Statistics 2013The 2013 numbers are in. The BBB Auto Line, the largest lemon law arbitration program in the U.S., recently published last year’s statistics showing continued slim recovery percentages for applicants to their program. As stated in earlier articles, the BBB Auto Line is a typical first effort in seeking relief under state lemon laws. It’s a place where owners can voice their concerns to the manufacturer through a neutral intermediary before proceeding further with a lemon claim. It’s fast and allows a consumer to fully and completely detail their vehicle’s problems in writing using simplified, pre-printed forms supplied by the BBB. The participant numbers and recovery percentages at first glance show good results for consumers resolving their disputes as 27% of those arbitrating received repurchase awards as well as a 26% of those reaching mid-arbitration settlements. However, the total number of awards handed out compared to the number of eligible participants shows that consumers as a whole fared much worse than first glance would indicate.

2013 BBB Auto Line Statistics show only 10.5% received a program benefit

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Welcome Back in 2014

by Harry Bradley on January 7, 2014

Salvatore Vuono / FreeDigitalPhotos.net

I created warrantydefect.com several years ago as a consumer information resource with the intent of focusing my practice on consumer products issues in Indiana and Illinois. Shortly after launch, however, I was presented with a fantastic opportunity to join a group of talented attorneys working in civil and commercial litigation in a more “corporate” setting. As a result, this project was mothballed for an indefinite time. My practice and experiences with corporate clients over the past couple of years have been more than rewarding, but I found that I still had an interest in consumer issues. Not that long ago I pulled up my little consumer site to look around and reminisce and thought to myself, “Why can’t I do both?” I believe that I can.

After some light dusting and touch-up paint I think we’re ready to begin anew in 2014.

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recall informationWhether or not your vehicle is currently experiencing problems you may, like many owners, want to find out if your vehicle is currently the subject of a manufacturer’s recall or other product update.  This information may be published in the daily news, but watching the news alone is a haphazard source at best for gathering information as only those recalls affecting millions of units or those having severe problems ever make headlines.  If you suspect your vehicle is the subject of a recall or other update by the manufacturer follow these steps to gather the most current information on recalls and other service campaign information for your vehicle.

How to Obtain Recall Information and Service Bulletin Updates

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Intermittent ProblemsWhen presenting your dealer with an intermittent or otherwise hard-to-troubleshoot problem you may receive a brush-off.  Why?  The simple answer: they don’t want to get involved with difficult problems. Manufacturers, like all businesses in this recession marketplace, are cutting costs, especially warranty service. End result: the manufacturer’s cost cutting impacts you, the consumer. You can quickly find yourself stuck in a situation where the manufacturer and dealer refuse to acknowledge a problem exists, even when you know it does.

Intermittent Problems and Lemon Law

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BBB Auto LineYou’ve got a car problem.  Discussions with the dealer and customer service are going nowhere.  You’re fed up and trying to figure out what to do when see the page in your warranty book that says: “If a warranty concern has not been resolved, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.”

What is the BBB Auto Line?

The BBB Auto Line Program is an informal claims review process designed to give an impartial ear to your complaints about customer service and product performance in a quick and transparent setting.  The process is basic and taxes your patience with only a few forms and a 30-45 minute appointment at your local BBB office.  If you’ve talked yourself hoarse between calls to the dealer and the manufacturer’s customer service line and still have no results, give this a try. [click to continue…]